Adapting to COVID-19
"Our response during COVID-19 has focused on continuing to meet homeless guests’ complex needs while protecting them, Coalition staff, and community volunteers."

The continued risks from COVID-19 have pushed the Coalition to adapt in response to the needs of our guests during these difficult times. We've strived to maintain the programs and services that our clients crucially rely on. To help our guests and community, the Coalition quickly responded to meet necessary health and safety guidelines.
However, even before this pandemic started, residents of Central Florida were facing hardships. 47% of area residents
struggled to meet basic needs before
COVID-19
,
according to Heart of
Florida United Way’s ALICE report.
This pandemic has caused not only illness and death, but unemployment across every industry along with a looming national recession. Central Florida's economic reliance on tourism has displaced countless workers and families until it is safe to gather again. On top of all of this many Floridians are struggling to make monthly rent or mortgage payments as the moratorium is extended on a month by month basis.
To put the impact of this virus on Central Florida into perspective, back in March and April we had over 200 people come to the Coalition every night for a hot meal, that was a
100% increase
from pre-COVID numbers
. Without our ongoing programs those individuals and families would have had no where else in the area to go for a meal during those months of the pandemic.
Changes to Our Campus

We unfortunately needed to close our doors at the beginning of this pandemic to drop-in clients, new shelter guests, and visitors. During that closure we took several measures to retrofit our campus to meet safety and health guidelines.
Generous donations and contributions have allowed us to provide new bedding for our guests as well as create spaces that provide additional privacy and distance. This has also served as an opportunity for us to improve our facility overall, offering our guests more ideal living arrangements and accommodations.
Despite having to close, we continued to receive telephone calls and emails to our Intake department from people seeking assistance on a daily basis. Upon reopening to new guests (but requiring them
to complete an isolation period before joining the general shelter population) available isolation beds quickly
filled up.

To protect everybody at the Coalition, individuals entering our campus are temperature checked and receive a health screen by security. Guests and staff have received free voluntary coronavirus testing . We have also implemented frequent cleaning of high contact areas, mask requirements, and social-distancing measures as recommended by local and federal health authorities . Plexiglass has been installed at our reception desks and offices that experience high contact and traffic. Additionally, the Coalition has hired new staff in response to COVID-19 who focus on health, wellness, and safety. Our goal is to have our guests participating in routine weekly wellness checks with staff.
As we prepare for the resumption of school we've repurposed staff that will focus on the wellbeing and enrichment of our youth guests as they go back to classes. While the duration of this virus is uncertain we've taken extensive measures to continue operations and keep a sense of normality for our guests.

Changes in Service
The home we've established here at the Coalition is intrinsically based on a style of communal living. Our guests and staff constantly intermingle and exchange with one another. Unfortunately, communal living can be risky during a viral pandemic, so we've adapted to operating and providing services to all our guests with health and safety in mind. One of the biggest aspects of adapting to COVID-19 has been maintaining our Meal Service Program. Community groups and businesses would donate and volunteer to provide in kind dinners to our guests 25-27 nights a month during normal operations . Since needing to close our campus to volunteers, support for the Meal Service Program has fallen to just 4-6 meals a month which has left the Coalition to make up the difference in providing meals every night to our guests. Thankfully, kind neighbors and generous local businesses have continued to offer what food and support they can from a safe distance. Through that support we've received pre-prepared meals, perishable food items, and monetary donations that have provided continued meals for our guests during the pandemic.
We now serve three daily meals instead of two to shelter guests and provide Community Dinner to unsheltered homeless people as a to-go service instead of in our dining room. This has helped our guests from needing to leave campus during the daytime as well as ensuring we continue to provide help to those most in need.
Due to restrictions from the pandemic we unfortunately had to suspended the Community Health Initiative, which provides showers, laundry services, hygiene items and clothes to unsheltered homeless people, as we determine best practices going forward to ensure health and safety.
Our Impact During COVID
The Coalition reopened to new shelter guests at our Men’s Service Center on July 15. These guests, twenty men as of July 21, are required to complete an isolation period before joining the general shelter population and receiving case-management services.Our staff are now in the process of finalizing plans that will allow us to reopen our Center for Women and Families shelter to new guests soon.
As of Tuesday, July 28, we are sheltering 213 guests – including 27 families and 67 children.During the time period July 5 to July 21, nine Coalition clients exited to permanent housing.
From the time period July 22 to July 28, fourteen people exited Coalition programs for permanent housing.
COVID-19 has proven to be one of the largest challenges the Coalition has faced. Even admits heightened risks our staff and leadership have courageously rallied together to ensure our guests and our neighbors throughout Central Florida have safe shelter, necessary resources, and vital programs.
We remain committed to the mission of transforming the lives of homeless men, women and children by providing crucial services to end their crisis of homelessness

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