Guest Portal

As a guest of Coalition for the Homeless of Central Florida, you have the right to be treated with dignity and respect at all times and be free from abuse and neglect.

If you feel your rights have been violated or you have been mistreated by a member of the Coalition staff or a Coalition volunteer, you can file a grievance using this form. Please make sure that you have made a reasonable effort where possible to resolve this situation on your own before resorting to the grievance process. Your grievance must address a specific situation or policy and MUST be submitted within 7 days of the incident. If submitted after that time, your grievance will not be reviewed. Grievances are reviewed at least once a week.


Please complete the form below. If you need help completing this form, ask a friend, family member or staff member to help you. Submit your completed form.


You will be contacted shortly after you submit this form regarding the disposition of your grievance in a confidential manner. Please note: you may or may not be asked to come before the grievance committee to explain your grievance depending on the circumstances. If you are asked to speak before the committee, please be on time or your grievance will be dismissed with resolution. We take your concerns seriously and are committed to reading and responding to all grievances in a timely manner and expect the same from you.

Guest Grievance Form

IMPORTANT: Any individual, who has received services from the Coalition, and has started a grievance process prior to termination, will be granted seven (7) days from termination to provide an address or telephone where they an be reached. Failure to provide this information within the specified time is grounds for dismissal. All grievances will be reviewed within 10 days of receipt.


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